Do you know?
Do you know the top 5 things site visitors are looking for on your utility website? Do you know if they are able to easily find the information they need and complete their tasks? How do you go about understanding what your site visitors would like to see on your website?
You ask them. As part of the UX Analysis, we will use quantitative evaluation methods that vary in terms of formality and the degree of end-user participation. By combining the results of these tests, we will be able to better understand the specific needs of your customers.