Brian Haney

About

Meet Brian Haney, our Quality Control Specialist. He’s not just listening; he’s ensuring each interaction with our utility partners is nothing short of excellent. His unwavering commitment to quality and satisfaction is evident in every aspect of his work.

Central to Brian’s extensive background is his 14-year commitment to AT&T. Brian actively participated in establishing numerous quality control processes, leading a dedicated team of specialists, and laying the groundwork for a robust quality assurance program that bolstered both his business unit and the organization at large.

Post AT&T, Brian lent his expertise to Charter Communications for 3 enriching years. At Charter, his leadership skills shone as he managed a team to consistently achieve a staggering 97.8% to 98.3% in internal quality feedback scores, cementing his team’s position in the top 5% for customer satisfaction survey results across the board.

In our team now, Brian diligently carries forward his rich legacy of quality assurance. He scrutinizes every correspondence and call, unearthing opportunities for enhancement and coaching, ensuring that we unfailingly exceed our rigorous service standards. His continuous efforts allow us to promise an unmatched, rewarding experience to all our utility partners, making each interaction a thoughtful testament to quality and mutual growth.

Join us in celebrating the ‘Brian Effect’ – where his past shapes our present, ensuring a future of unwavering quality and satisfaction in every partnership we nurture.