The Powerful web team provides different levels of support for different websites based on the subscribed services.
This support service level agreement represents a common understanding about services, priorities, responsibilities, guarantees and warranties.
The term “Support” refers to providing best effort troubleshooting within the guidelines of this SLA. The objectives of the Powerful support SLAs are as follows:
- To provide a transparent workflow for providing an insane level of support to owners and operators of websites developed, designed, hosted and managed by the Powerful web team.
- To provide guidelines for the interaction with Powerful on all levels.
- To offer a scope of support for each hosting and management plan and a sequence of how to access support.
