Case Study

Valley Electric Association

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GO-Live Date

October 22, 2024

Trusted Web Experts

Charlie Stanley Web Solutions Architect
Leanna Thesken Project Manager
Nikki Vanderkooi Content Strategy & Quality Assurance
Heather Clark Content Integration
Stacey Horton Layout Design
Mehran Aziz Web Developer
Katie Morman Content Visualization
Deanna Frimann Resource Allocation
Michael Confalone Training & Website Launch

Goals

Community EngagementCooperative System KnowledgeDesign Refresh
Visit Valley Electric Association

Services

Floor Plan

Blueprint

Overview

A Legacy Partnership with Powerful

Since 1965, Valley Electric Association (VEA) has exemplified the cooperative spirit by uniting four cooperatives to serve communities others overlooked. Guided by its mission to improve lives and build relationships, VEA has remained committed to transparency and forward-thinking leadership. To continue leading by example, VEA partnered with Powerful—returning to the team that designed their previous site—to create a modern, intuitive, and impactful redesign. The refreshed site aligns with VEA’s goals of increasing transparency and engagement while presenting a bold, future-ready image.

Uplifting Cooperative Principles with Modern Tools

A key priority for VEA’s redesign was to educate members about the cooperative model and highlight the 7 Cooperative Principles. One principle, Democratic Member Control, took center stage in communicating the upcoming 2025 Board of Directors election. With Powerful’s Springwater Promotional Blueprint, VEA prominently features election information in the hero section of its homepage. This feature combines a bold header, an engaging photo, a concise description, and a call-to-action button leading to a dedicated page with further details.

This strategic placement ensures the election message captures visitors’ attention immediately. By amplifying the principle of Democratic Member Control, VEA encourages active participation, reinforcing their commitment to member-driven governance. Members can quickly understand their role and easily navigate to learn more or take action, strengthening their connection to VEA’s democratic foundation.

Simplifying Engagement

The internal election page takes member participation a step further. Once visitors click the call-to-action button, they are guided to a page featuring a standout Board Candidate Election Form. This visitor-friendly form streamlines the nomination process, making it easy for members to express interest in leadership roles.

By lowering barriers to entry, the election form encourages greater engagement and increases the likelihood of participation. Powerful’s solution aligns with the principle of democratic member control, empowering members to take an active role in shaping their cooperative’s future. VEA’s members are not just passive consumers—they are decision-makers in their community’s governance.

Proactive Communication

Transparency is critical for VEA, especially in communicating power cost adjustments and billing updates—topics of high importance to members. Anticipating these needs, Powerful featured a dedicated section on the homepage, also utilizing the Springwater Promotional Blueprint. With a bold, eye-catching design, this section informs visitors about the latest updates, such as reductions in power cost adjusters due to favorable market conditions.

The call-to-action button directs members to an internal page powered by Powerful’s News Releases web app. VEA’s internal page for power cost updates is more than just a list of information—it’s a tool for connection. The News Releases app enables VEA to share timely, relevant updates while maintaining a professional yet approachable tone. With easy backend management, the app ensures that admins can quickly publish updates, keeping the site current without added stress.

The impact is clear: members have a reliable source for understanding billing changes, from reduced PCAs to insights into energy trends. By addressing concerns proactively, VEA strengthens its role as a trusted community partner.

Challenges

As a member-owned cooperative rooted in Pahrump, Nevada, Valley Electric Association (VEA) prides itself on being run by the very people it serves—friends, family, and neighbors. To reflect this strong community connection, VEA needed a website that showcased its commitment to transparency and member involvement. A key challenge was ensuring that open career opportunities were easily accessible. Beyond exploring career opportunities, the application process needed to be easy and approachable. Open roles needed to be more than just a listing—they had to represent an invitation to contribute to the cooperative’s success. The process had to balance professionalism with the welcoming tone that reflects VEA’s values as a community-focused employer. Finding the right approach to meet these goals required a careful, thoughtful design.

Solutions

To meet these needs, Powerful integrated their Jobs web app into the newly redesigned website, offering a dynamic and intuitive solution. This feature prominently displays open positions, ensuring that they are easily discoverable by members and prospective employees. The app is designed with clarity and functionality in mind, presenting job listings with informative descriptions, qualifications, and instructions for applying. Each listing links directly to an online employment application form, eliminating common barriers to participation and ensuring that applications are submitted seamlessly. The online application simplifies the process for candidates, making it easy to engage with VEA. With an intuitive interface and mobile-friendly design, the form allows applicants to submit their information without hassle. This streamlined approach makes career opportunities more accessible to a wide audience. The Jobs web app ensures that VEA’s commitment to transparency and inclusivity extends to every member of the community.

Results

Powerful's Jobs web app enhances VEA’s ability to connect with its community by showcasing career opportunities in a way that is both inviting and accessible. Members are empowered to see how they can play a role in the cooperative, whether by applying for positions themselves or sharing these opportunities with friends and family. This feature reinforces VEA’s identity as an organization run by and for the community, encouraging greater involvement and engagement.

By streamlining the process of discovering and applying for positions, the Jobs web app also helps VEA attract diverse talent, bringing fresh perspectives and skills to the cooperative. In turn, the Jobs app uplifts collaboration and shared purpose, ensuring that VEA continues to thrive as a member-driven organization.

As an NRECA Youth Leadership Council alumna and a member of my own cooperative, I have a deep understanding of the cooperative spirit and its importance in building stronger communities. This refresh was an opportunity to help Valley Electric Association better connect with their members while honoring their legacy of transparency and engagement. I’m incredibly proud of the result, which empowers members to play an active role in their cooperative and strengthens the bond between VEA and the community it serves.

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Leanna Thesken

Project Manager

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