Twin County Electric Power Association

Overview

Supporting Reliable Service Online

As an electric cooperative, Twin County Electric Power Association (Twin County EPA) is guided by dependable service, member ownership and a strong connection to its community. Those values helped shape the direction of its redesigned website with Powerful. Twin County EPA wanted an online experience that could better reflect its modern approach to service, keep important updates visible and reduce routine calls and emails by giving visitors intuitive tools. The new website supports that vision by making common questions easier to answer and key tasks easier to complete online.

Mapping a Proactive Member Experience

Twin County EPA wanted its redesigned website to feel current, helpful and ready for the needs of today’s members. That meant going beyond a refreshed look. The site needed to give visitors practical ways to answer questions on their own, especially when those questions are time-sensitive. For someone moving into the area, one of the first things they may need to know is simple: “Does Twin County EPA provide electric service at this address?”

Powerful helped answer that question through an interactive KML map. Instead of asking a potential member to call the office, describe their location or wait for follow-up, the map allows visitors to search an address and see whether it falls within Twin County EPA’s electric service territory. For a new resident settling into one of the cooperative’s five Delta counties, that small moment can make a big difference. They can get direction right away, without feeling like they have to piece together the answer.

That kind of proactive experience supports Twin County EPA’s goal of presenting itself as modern and forward thinking. The map gives the website a more interactive role in member service. It also builds trust by showing visitors that the site is a reliable resource, not just a place to store information. When someone can find a clear answer quickly, the website starts to feel like an extension of the cooperative’s dedicated workforce.

The map also creates a natural bridge to the next step. Picture someone new to town who searches their address and confirms they are in Twin County EPA’s service territory. From there, they can move directly into the online Application for Membership and Power. The experience flows from “Am I in the right place?” to “How do I get started?” without sending the visitor in circles. That smooth connection helps Twin County EPA pair forward-thinking design with a practical online tool that supports real service needs.

From PDF Form to Online Application

Twin County EPA also wanted to increase online tools to reduce phone calls and emails. A major part of that goal came through Powerful’s PDF to Online Forms service. Powerful transformed Twin County EPA’s Application for Membership and Power from a traditional PDF into a full online form, giving prospective members a more direct way to apply for electric service.

The online application walks visitors through the required information, including applicant details, service location, mailing address, contact information, type of service and membership agreement. Required fields help make sure key information is included before submission. The form also includes an electronic signature, allowing visitors to complete the application without printing, scanning or mailing paperwork.

From the staff perspective, this is a major systems improvement. Completed applications can be routed automatically to the department responsible for handling new service requests. That helps reduce manual handoffs and gives staff a more consistent process for reviewing submissions. When the form captures the right information upfront, Twin County EPA’s team can spend less time tracking down missing details and more time moving applications forward.

The online form also extends the value of the application through Powerful’s STAR Standard. Unlike a standard PDF, the form is searchable, translatable, accessible and responsive. That means visitors can find the application more easily, translate the content when needed, read it with assistive technology and complete it from a phone, tablet or desktop. For Twin County EPA, this turns an essential service document into a more effective online tool. It supports the cooperative’s goal of reducing routine calls and emails while still giving members a helpful, dependable experience.