Case Study

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Goals
Overview
Supporting Critical Infrastructure with Clarity
The Three Rivers Regional Wastewater Authority (TRRWA) provides critical wastewater and biosolids treatment services that protect public health and the environment. Operating advanced treatment facilities and overseeing complex processes, TRRWA plays a behind-the-scenes role that is essential to the daily life of the communities it serves. Their work requires precision, long-term planning, and a constant evaluation of processes to ensure efficiency, safety, and regulatory compliance.
As TRRWA continued to plan for future facility improvements and evaluate new technologies, the Authority recognized an opportunity to better reflect that forward momentum online. They partnered with Powerful to redesign their website with the goal of presenting themselves as modern and forward thinking, while also making information easier to access and keep current. The result needed to feel clear, intentional, and aligned with the importance of the work being done.
A Design That Reflects Progress
TRRWA’s goal for the redesign was to visually communicate who they are today. The website needed to feel modern and confident while remaining appropriate for a public-facing authority focused on environmental responsibility and operational excellence.
Powerful achieved this through the Deschutes blueprint. The blueprint’s flowing, wave-inspired section breaks introduce movement into the layout in a subtle, meaningful way. These design elements naturally connect to TRRWA’s role in water treatment and convey a sense of continuity and process. The overall layout feels clean and open, allowing content to breathe and helping visitors move through the page without distraction.
The color palette reinforces this approach. Deep blues establish trust and reflect water-focused services, while lighter neutrals create contrast and improve readability across sections like Events & Meetings and Mission highlights. Together, the design choices support TRRWA’s goal of presenting itself as an organization that is actively investing in the future while remaining grounded in its responsibility to the public.
Clear Paths to Key Information
Ease of navigation was another core priority for TRRWA. Visitors arrive at the site with specific goals, such as reviewing board meetings, learning about programs, exploring career opportunities, or getting in touch. The website needed to guide those visitors quickly and clearly.
The Deschutes blueprint supports this through a task-oriented homepage layout. Prominent call-to-action buttons, including Bids & Contracts, Biosolids Program, Careers, and Contact Us, are positioned near the top of the page before scrolling begins. This placement allows visitors to access important information immediately, reducing the need to search through multiple menus.
Navigation clarity continues throughout the site. Meetings and events are presented in a clear, date-forward format that makes schedules easy to scan. In the footer, contact details remain visible at all times, with a click-to-dial phone number, linked directions to the facility, and clearly listed office hours. These practical details support TRRWA’s goal of being accessible and responsive to the community it serves.
Challenges
For an organization like TRRWA, keeping information current is just as important as making it easy to find. Board meetings, public notices, and governance materials need to be shared in a timely, reliable way to support transparency and public trust. The opportunity was to ensure that visitors could quickly understand what was happening now and what was coming next, without needing to search through multiple pages or guess where updates might live.Solutions
Powerful addressed this goal by integrating the Calendar & Events web app directly into the homepage experience. Upcoming meetings and closures are displayed in a clear, date-forward format that makes it easy for visitors to see what’s scheduled at a glance. Someone checking the site to find the next board meeting does not have to dig through menus or scroll endlessly. The information is visible right away, helping visitors plan ahead with confidence.To support ongoing governance and transparency, Powerful also implemented the Agendas & Minutes web app. This tool allows TRRWA to post the most recent board meeting agendas and minutes in a consistent, organized way. For visitors who are unable to attend a meeting, the site provides a clear path to review materials shortly after the meeting concludes. This approach aligns with TRRWA’s commitment to openness and keeps important records accessible to the public.
Results
The result is a website experience that supports how people actually interact with TRRWA. A visitor checking the site to see when the next board meeting is scheduled can immediately find that information on the homepage through the Calendar & Events app. If they are unable to attend, the site continues to support them. Shortly after the meeting, agendas and minutes are available through the Agendas & Minutes app, providing a clear way to stay informed without needing to be present. This approach reinforces transparency and ensures visitors always know where to look for the most current information.This structure helps TRRWA maintain a website that feels active, reliable, and well cared for. Information is updated in predictable places, which builds confidence for returning visitors and supports the Authority’s commitment to open governance.
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Client Testimonials
The process as a whole was amazing; each step of the process was well presented. Kudos to everyone involved to make this process simple and smooth for us non-technical folks.
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Team Comments
The goal was a website that feels modern without losing its sense of purpose. The wavy design elements bring in a subtle sense of movement that connects naturally to TRRWA’s work, adding personality without getting in the way. Combined with clear navigation, they create an experience that feels thoughtful and easy to move through. TRRWA’s new website gives the community a reliable place to find information, and we’re excited to see it in action!
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