Case Study

Sam Houston Electric Cooperative

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GO-Live Date

November 26, 2024

Trusted Web Experts

Charlie Stanley Web Solutions Architect
Caleigh Pickard Project Manager
Annie Watson Project Manager
Imelda Sotiri Design Strategy
Jack Kenzler Layout Design
Nikki Vanderkooi Content Strategy & Quality Assurance
Heather Clark Content Integration
Mehran Aziz Web Developer
Katie Morman Content Visualization
Leanna Thesken Marketing & Case Study
Deanna Frimann Resource Allocation
Michael Confalone Training & Website Launch

Goals

Easy NavigationFeature the CommunityIntuitive DesignModern & Forward-Thinking
Visit Sam Houston Electric Cooperative

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Overview

A New Chapter for Sam Houston Electric Cooperative

Since 1939, Sam Houston Electric Cooperative (SHECO) has been a trusted partner to East Texas communities, empowering its member-owners with reliable service and a focus on excellence. With its growing role as a leader in the industry, SHECO sought to refresh its website to reflect its forward-thinking approach while staying true to its heritage. Partnering with Powerful for a second time, SHECO aimed to create a modern, intuitive, and accessible website that connects with its primary audience—residents, businesses, cooperative members, and employees. This project was rooted in SHECO’s commitment to serving its members with a platform that showcases its values and simplifies online engagement.

Connecting Members Through a Modern Lens

Just like their star logo, which represents empowerment and excellence, SHECO’s new website shines as a testament to their forward-thinking vision and dedication to serving their members. The redesign reflects SHECO’s commitment to innovation while honoring their cooperative values, creating a modern platform that makes it easy for members to stay informed and connected. With bold, streamlined navigation and key services like “Pay Bill” and “Start/Stop Service” featured prominently, the website empowers members to access what they need quickly and efficiently.

Accessibility plays a key role in aligning with SHECO’s forward-thinking goals. Features such as mouse-free navigation, on-page zoom for vision impairments, and clearly labeled form fields make the site inclusive for all visitors. These tools ensure that every member, regardless of ability, can engage with the cooperative’s services and information seamlessly. This modern approach to accessibility further enhances SHECO’s reputation as a cooperative that puts its members first.

Like the guiding light of their star logo, SHECO’s website serves as a reliable and innovative resource for their members. By combining a sleek, forward-thinking design with meaningful accessibility, SHECO and Powerful have created a platform that strengthens their commitment to service and excellence.

Supporting Growth

As SHECO experiences significant growth and transitions within its team, the updated website also serves as a tool to support the cooperative’s evolving workforce. With many long-serving employees retiring and new roles opening up, Powerful’s Jobs web app helps SHECO seamlessly display and promote career opportunities. This feature allows SHECO to post detailed job descriptions and application information in a format that is easy for potential candidates to explore.

The Jobs web app also ties directly into the cooperative principle of “Education, Training, and Information.” By providing a clear and accessible platform for career opportunities, SHECO demonstrates its commitment to developing its workforce and empowering members to grow within the cooperative. The app makes it simple for local talent to engage with SHECO, creating a pipeline for education, training, and potential leadership roles within the organization.

This focus on workforce development supports SHECO’s internal growth and benefits the community by offering local opportunities and equipping employees with valuable skills. By integrating this functionality into their redesigned site, SHECO reinforces its role as a cooperative that values its members, empowers its workforce, and invests in the future of East Texas. The Jobs web app reflects SHECO’s dedication to progress, ensuring that their website remains a resource for both members and the community as they continue to grow.

Challenges

Sam Houston Electric Cooperative (SHECO) sought a website that would embody the spirit of the East Texas community they’ve proudly served since 1939. Their goal was not just to create a functional platform, but to celebrate the local character that defines their region. They envisioned a site that felt personal and welcoming—a digital extension of the values that drive their cooperative. At the same time, they needed to balance this local focus with their modern and professional brand identity. The challenge lay in creating a design that reflected SHECO’s deep community roots while maintaining the sleek, forward-thinking tone they wanted for their refreshed site. This required a careful blend of creative storytelling, cohesive branding, and functionality to ensure the site connected with members and visitors alike. The solution would need to strike a balance: a platform that felt personal yet polished, rooted in tradition yet modern in its execution.

Solutions

To bring SHECO’s vision to life, Powerful created a custom footer illustration that serves as both a tribute to the community and a cohesive element within the site’s branding. The footer design prominently features East Texas pine trees, their rich greens and earthy tones blending seamlessly with the site’s color palette. A serene lake provides a calming focal point, evoking the area’s popular fishing and recreational spots. Gentle touches, like grazing cows and deer bring warmth and life to the illustration, reflecting the rural charm and natural beauty of the region. The colors and elements in the footer tie directly into the overall site design, ensuring it feels like an intentional part of the website rather than an afterthought. The greens, blues, and natural tones highlight the community’s outdoor heritage and echo the clean, modern branding seen throughout the site. This thoughtful integration ensures the footer serves as a visual anchor for the website while reinforcing SHECO’s commitment to its members and their shared surroundings.

Results

SHECO’s custom footer illustration has become a defining feature of the new website, helping to achieve their goal of celebrating their community. It creates an immediate sense of connection for members, grounding the website in the natural and cultural elements that make East Texas home. The design distinguishes SHECO’s website from generic corporate sites, offering a personal touch that reflects their member-owned structure and cooperative values. This personal touch reminds members that SHECO isn’t just a service provider; it’s run by their neighbors, friends, and family.

Working with the Powerful team was incredible. They took the time to listen to our unique needs and our members' preferences. Then they exceeded our expectations with a beautiful, accessible, and well-organized website.

Rachel Hawkins

Chief Communications Officer

Sam Houston Electric Co-op is known for award-winning communication and top-notch member satisfaction. Their legacy continues with thought and intentional actions taken during their website redesign project. With amazing visualized pages focused on relevant topics, the team presents information in an intuitive, engaging and interactive way.

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Annie Watson

Project Manager

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