Case Study

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Goals
Overview
Energizing Engagement
Founded in 1938, Salem Electric is a not-for-profit electric cooperative dedicated to providing reliable, renewable electricity to its members. With a commitment to uplifting the cooperative principles, Salem Electric needed a website that reflected these values while offering an intuitive, modern experience for its members. To achieve this, Salem Electric partnered with Powerful to refresh their website with a focus on increasing engagement, improving navigation, and keeping content up to date.
Connecting the Cooperative to Its Community
Powerful designed a custom illustrated footer for Salem Electric that showcases the heart of their community. This footer features key landmarks such as the mountains that represent their power source, the iconic Salem bridge, and the state capitol building. These illustrations connect members to the cooperative’s local identity and the source of their reliable power.
Visually, the footer’s color palette and the flow of the wave motif align seamlessly with the rest of the website’s design. This cohesive visual language creates a unified, engaging experience for visitors. The illustrated footer acts as a reminder that Salem Electric is more than just a utility; it’s an integral part of the community, grounding the cooperative’s online presence in familiar sights.
This attention to local detail reinforces members’ pride and trust in their cooperative. The footer’s imagery strengthens the cooperative’s brand identity by visually telling the story of where Salem Electric’s power comes from and who they serve. It transforms what could be a routine website footer into a meaningful representation of Salem Electric’s mission and community roots.
A Platform for Active Participation
Salem Electric’s dedication to community involvement is evident through initiatives like scholarships, member assistance programs, and electrical safety education. Salem Electric employees actively volunteer hundreds of hours annually to support local organizations. Powerful helped amplify this commitment by incorporating features that increase engagement, making it easy for members to stay informed and involved.
The Co-op News section, powered by Powerful’s News web app, keeps members up to date with the latest cooperative updates. From board meeting highlights to community initiatives, the dynamic news section ensures members always know what’s happening. Complementing this is the calendar of events, driven by Powerful’s Calendar & Events web app, which highlights key dates such as board meetings, office closures, and community events.
These dynamic sections drive engagement. Members no longer need to dig through PDFs or newsletters to find the latest news. Instead, everything they need is right on the homepage, in an easy-to-read, visually engaging format. This continuous flow of up-to-date information creates a stronger connection between Salem Electric and its members.
Challenges
Salem Electric needed a website that could meet the diverse needs of its members while reflecting their commitment to the cooperative principles. They wanted to ensure that members could easily access essential services like bill payments, outage maps, and incentives. At the same time, the website needed to convey a strong sense of identity-- something that felt unique to Salem Electric and rooted in the community they serve. Achieving this balance between functionality and personality was key to keeping members engaged and informed. The challenge was to present themselves in a way that felt seamless, intuitive, and distinctly Salem Electric. They needed flexibility in design and functionality to ensure that every element, from visuals to navigation, served a purpose and told a story. Their goal was to offer an experience that felt as reliable and familiar as Salem Electric itself.Solutions
Powerful’s Premium Blueprint offered Salem Electric the flexibility to design a website that was uniquely theirs. Through a collaborative design process, Salem Electric worked closely with Powerful’s team to express their vision and preferences. This approach allowed them to integrate distinctive design choices that made the site stand out while keeping it intuitive for visitors. The site’s flowing wave motifs create a seamless path for visitors, guiding them naturally through sections like bill pay, contact options, and incentives. These subtle, fluid lines enhance navigation by giving the site an effortless sense of movement. Tying it all together is the custom illustrated footer, which showcases local landmarks.Results
The result is a website that stands out for both its functionality and its individuality. Salem Electric now has a platform that creates a memorable experience for its members, thanks to the flexibility of Powerful’s Premium Blueprint. From the fluid, wave-like design elements to the custom illustrated footer featuring local landmarks, every aspect of the website was intentionally crafted to reflect Salem Electric’s identity. Their new website feels distinct, intuitive, and unmistakably Salem Electric.Mobile gallery
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Quotes
Team Comments
One of the highlights of working on Salem Electric’s website was bringing their community to life through design. The custom illustrated footer, with its vibrant colors and iconic landmarks, draws my attention every time — it’s a beautiful, cohesive element that ties the entire site together. This project really showcases the power of teamwork in creating a platform that’s both functional and deeply connected to the community it serves. It was a pleasure collaborating with Salem Electric!
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