Public Service Commission of Yazoo City Intranet

Overview

Supporting the People Behind the Service

The Public Service Commission (PSC) of Yazoo City provides safe electric, water, and sewer services while building strong working relationships between customers and employees. To strengthen their internal operations, PSC of Yazoo City partnered with Powerful with three clear goals: increase the use of online tools, feature relevant and up-to-date content, and create easy, intuitive navigation that supports daily work.

After collaborating with Powerful on their public-facing website, PSC of Yazoo City partnered again to launch their first-ever intranet. This milestone supports their team of 40 employees by bringing essential resources into one central location. The new platform improves internal communication and supports more efficient workflows without disrupting established routines. It reflects a thoughtful investment in keeping staff connected, informed, and supported.

A Clear Path to Everyday Resources

As PSC of Yazoo City prepared to introduce their first intranet, easy navigation and intuitive design were essential. Employees access forms, documents, policies, and internal resources throughout the day. The platform needed to feel approachable from the first visit. This was especially important for a new internal tool that staff would be learning for the first time.

Powerful implemented the Tabor blueprint, which places a strong emphasis on search as a supporting feature. A prominent search bar is featured on the homepage, giving employees an efficient way to locate information as needed. To further guide employees, the search experience highlights common items such as downloading a form, accessing the employee handbook, or reviewing benefits.

The search-focused blueprint complements a clear menu and focused call-to-action buttons that point to highly sought resources. Together, these elements create a dependable experience that helps employees move through the site with confidence. Over time, the intranet becomes familiar and reliable, supporting daily work without adding complexity.

Enhancing Workflows Without Disruption

As PSC of Yazoo City looked to increase the use of online tools, it was important to recognize that daily workflows vary from role to role. Each employee approaches their work a little differently, shaped by responsibilities, experience, and routine. The intranet needed to support those differences rather than replace them, offering tools that feel helpful instead of intrusive.

To support this goal, Powerful integrated an online Suggestion Box Form directly into the intranet. The form provides a straightforward way for employees to share ideas, feedback, and opportunities for improvement. It is easy to access and simple to complete, allowing staff to contribute input at anytime.

This approach helps ensure that employees across all departments feel seen and heard. The form supports ongoing improvement and helps the intranet serve as a practical extension of everyday work at PSC of Yazoo City. It creates a shared space that encourages collaboration and keeps employees actively engaged.