Case Study
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GO-Live Date
August 17, 2021
Trusted Web Experts
Charlie Stanley
Web Solutions Architect
Sarah Nelson
Project Manager
Martha Stopa
Content Strategy
Tabi Kashif
Content Integration
Kateland Miltner
Design & Layout
Kaytee Horton
Website Trainer
Mehran Aziz
Web Development Revisions
Zeeshan Aziz
Web Developer
Matt Wiggin
Quality Assurance
Nathaniel Robertson
Website Launch
Michael Confalone
Technical Support
Boris Zarev
Technical Support
Goals
Overview
Meet Northeast Power
Northeast Power has a longstanding mission to deliver reliable, competitively priced electricity. Serving approximately 8,500 retail electric customers in Northeast Nebraska, Northeast Power sought to enhance their online presence to better serve their community. Partnering with Powerful, Northeast Power aimed to increase transparency and improve website navigation for its customers.
Increasing Transparency
Transparency is key in creating trust and accountability within the community. Northeast Power aimed to increase transparency with their customers by providing easy access to information about their board meetings.
Powerful implemented their Agendas & Minutes app, a helpful tool designed to track and display past and upcoming meetings. This app provides an intuitive platform that presents meeting dates, times, and locations, along with the most recent agenda. Administrators can effortlessly keep this content up to date, ensuring that customers always have access to the latest information.
With the Agendas & Minutes app, Northeast Power successfully enhances transparency. The straightforward management of these meeting details by the Northeast Power admin ensures that the information is always current. This practice reinforces their commitment to transparent operations.
Enhancing Navigation
Northeast Power wanted to improve their website’s navigation, as the majority of customers visit the site to pay their bills, check outages, or monitor the irrigation status. Making these key functions easily accessible was a top priority.
Powerful strategically designed the website’s global navigation bar to prominently feature these critical services. Regardless of where a visitor is on the site, they can quickly and easily access online bill pay, outage information, and irrigation status updates. This design approach ensures that essential services are always just a click away. By placing these key features in the global navigation, Northeast Power successfully achieves its goal of providing convenient, accessible services to its community.
Challenges
Northeast Power faced the challenge of keeping their website up to date and increasing the use of online tools. As a vital resource for their community, it was essential that their website always reflected the most current information and was regularly updated with fresh content. They needed a solution that would make it easy for their team to maintain the site and engage with their audience through timely updates and posts.Solutions
To address these challenges, Powerful implemented their News app, designed for easy posting and updating of content. This app enables Northeast Power to keep their website vibrant and current, reflecting the ongoing activities of their organization. With the News app, Northeast Power can regularly post their monthly magazines, ensuring that their audience always has access to the latest information and updates.Results
The implementation of the News app facilitates a more dynamic and engaging online presence for Northeast Power. The new features make it easier for their team to maintain the site and keep it fresh with current content. This contributes to a more active and informed community, highlighting Northeast Power's commitment to effective communication and service. By increasing the use of online tools, Northeast Power aligns their website with their goals, resulting in a more vibrant and visitor-friendly platform for their customers.Mobile gallery
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