Grays Harbor Public Utility District

Better customer access to information and services was the main motivator behind the new Grays Harbor PUD website and we achieved that goal. At a time when people can do so much business from their phone or computer, having a site that allows them to do that is very important. Whether it be filling out forms, learning more about their energy usage, or applying for energy rebates, the PUD’s new site makes it easier for customers to handle their PUD business. In addition, PUD staff continue to quickly get newly entered information into the utility system and get the lights on for customers or handle any other service requests. Overall, it’s just a great service for our utility to offer.

The most rewarding part of the project coming to life was seeing the streamlined process improvements within the PUD. The new website helped the organization evolve, with customers now able to initiate requests to start, stop and transfer service. The utilization of online forms has empowered their audience to complete tasks on their schedule with PUD staff now able to process the requests with a higher level of efficiency. Within the first six months that the website has been live, nearly 1,000 customers have utilized the tools to establish new electric service at their home or business.