Case Study

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Overview
Expanding Access Across Oklahoma
BOLT Fiber Optic (BOLT) is playing a key role in expanding access to reliable internet, TV, and phone services across northeast Oklahoma. With a major fiber expansion underway, BOLT is actively working to connect thousands of unserved and underserved locations. As demand for fast, dependable internet continues to grow, BOLT saw an opportunity to strengthen how it communicates with the communities it serves. Their partnership with Powerful was driven by a clear set of goals: represent themselves as modern and forward thinking, simplify navigation, prioritize accessibility, increase adoption of online tools, and provide greater transparency for visitors exploring fiber service.
Making Fiber Feel Less Complicated
As BOLT expands into new communities, many visitors are encountering fiber internet options for the first time. That moment can feel overwhelming, especially when pricing, speeds, and service terms are unclear. BOLT saw an opportunity to make this process more transparent and approachable, helping visitors feel informed rather than uncertain.
To support this goal, the new website integrates Powerful’s Rate Plans app, featuring Broadband Labels that align with Federal Communications Commission (FCC) standards. These labels present key plan details—such as monthly pricing, speeds, fees, and service terms—in a structured, easy-to-read format. Each plan includes a clearly defined breakdown that mirrors what visitors might expect from a nutrition label, offering consistency and familiarity.
This approach removes ambiguity from the decision-making process. Visitors can quickly compare options like Platinum, Gold, and Silver plans, with clear expectations around cost and performance. Details that might typically require a phone call or follow-up email are readily available on the page, reducing friction and saving time for both visitors and BOLT’s team.
The impact is a more confident visitor experience. By laying everything out in a straightforward way, BOLT reinforces trust while guiding people toward the right plan for their needs. Transparency becomes more than a feature. It becomes part of how BOLT builds lasting relationships with the communities it serves.
Easy To Navigate From the Start
With the expansion project bringing thousands of new locations online, BOLT anticipated an increase in visitors seeking information, services, and support. This created an opportunity to shape a website experience that feels modern, intuitive, and aligned with the scale of their growth.
Built on Powerful’s Sunnybrook promotional blueprint, the homepage introduces key actions right away. Visitors can quickly check fiber availability, pay a bill, access support, or start service without needing to navigate through multiple layers. These high-priority actions are paired with clear messaging and distinct sections that highlight residential internet, business solutions, and TV services.
The layout guides visitors naturally through the page, offering a balance of visual engagement and practical information. Clean structure, strong imagery, and concise content help communicate BOLT’s services in a way that feels current and easy to understand. Each section reinforces what BOLT offers while helping visitors take the next step with confidence.
Accessibility is woven throughout the experience. Clear button labels, readable text, and thoughtful color contrast support a wide range of visitors, including those navigating with assistive technologies. Content is organized in a way that feels predictable and easy to follow, making the site more welcoming to all.
The overall impact is a website that supports both growth and usability. As BOLT continues to expand its reach, the site provides a reliable, approachable experience that helps visitors find what they need quickly and move forward with ease.
Challenges
As BOLT expands into new communities, there is a growing need to build trust with visitors who may be unfamiliar with fiber service or the provider itself. For many, the decision goes beyond comparing speeds or pricing. It comes down to understanding how this service will fit into their daily lives. BOLT recognized an opportunity to reflect the voices of the communities they serve, helping visitors feel more confident as they explore their options.At the same time, BOLT is welcoming more and more communities into its network through its expansion project. This growth brings a wider range of experiences, expectations, and needs. There was a clear need to create space for those voices to be heard, while also showing how BOLT supports real people in real ways. The goal was to present the website as a place that feels connected to the community.
Solutions
To support this, the website introduces testimonials as a visible and meaningful part of the experience. A featured section on the homepage highlights feedback from community members, offering quick insight into how BOLT’s services fit into everyday life. For visitors who want to explore further, a dedicated interior page provides additional stories that expand on those experiences.An online testimonial form extends this by inviting members to share their own perspectives. The prompt encourages honest feedback, whether positive or constructive, and asks contributors to reflect on how BOLT has impacted their lives. This approach creates an ongoing opportunity for community input, allowing BOLT to continue learning from and connecting with the people it serves.
By creating a touchpoint for community voices, the website shifts from a one-way experience to something more collaborative. Visitors are not just reading about BOLT’s services, they are seeing how those services show up in real situations and are invited to be part of that story moving forward.
Results
From a visitor’s perspective, this creates a more relatable and reassuring experience. Reading stories from neighbors and nearby communities can help answer questions that technical details alone cannot. It provides a sense of familiarity, especially for those who are still deciding whether fiber service is the right fit.The ability to explore testimonials and contribute feedback signals that BOLT is open and engaged. It shows a willingness to listen, adapt, and celebrate the role it plays in everyday life. As new communities are welcomed into BOLT’s service area, this approach helps establish trust early on, reinforcing that the experience is shaped by the people it serves just as much as the technology behind it.
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Team Comments
With the fiber industry becoming increasingly competitive, BOLT Fiber Optics needed a website that stood out among the crowd and highlighted their unique service offerings. By going with our Sunnybrook blueprint, they could provide details on those services in large promotional sections throughout the homepage, as well as testimonials from previous customers to show their reliability. This blueprint pairs so nicely with BOLT’s already established branding, and together they create a friendly and inviting digital home for their customers to come to. I’m so excited for the team and I can’t wait to see how the site continues to grow!
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